Activate your plan
Coordinate activations or reactivations directly without going through lengthy forms.
Instant channel
WhatsApp for quick answers and direct coordination.
If you need to activate your plan, reactivate an account, ask a commercial question or report something urgent, WhatsApp is the fastest channel to move forward without friction.
Quick overview
What you should use WhatsApp for
Best when speed, short context and quick action are what matter.
Resolve emergencies
Ideal if your menu is live and you need quick guidance or a review.
Enquire about Premium
If you are looking for a more hands-on approach or have special needs, start the conversation here.
Before you message
The more precise your first message is, the faster the help will be. If possible, include the restaurant name, menu link and a very brief description of the problem or request.
- Restaurant name.
- URL or slug of the menu if already published.
- Screenshot or description of the issue.
- If it is commercial, indicate the plan you are interested in.
Ideal cases for this channel
WhatsApp works very well for coordination, commercial follow-up and brief support. If your case requires a history trail or documents, it can be supplemented by email afterwards.
- Subscription activation.
- Trial extension or reactivation.
- Plan enquiries.
- Operational incidents visible on the public menu.
Suggested message
You can start with a simple, complete message to avoid multiple back-and-forth exchanges.
- Hi, I'm from [restaurant name].
- I'm on the [plan name] plan (if applicable).
- I need help with [problem or request].
- My menu is: https://elmenu.uk/[slug].
If it is not urgent
When a case requires background, documentation or an extensive explanation, you are better off using email so it is properly tracked.
- Use contact@/admin@ for lengthy details.
- Keep WhatsApp for coordination and follow-up.
- Avoid sending fragmented messages if you can summarise at the start.
FAQ
Frequently asked questions
Straightforward answers to resolve operational, commercial and legal queries without relying on the dashboard.
Does WhatsApp handle sales and support?
Yes. It is the initial channel for commercial coordination and quick support.
Can I request activation from here?
Yes. In fact, it is one of the recommended uses while billing remains manual.
If I message outside business hours, is it lost?
No. It is logged and can be picked up when the team is next available.
Open a conversation now
If your account is on trial, expired or you want to subscribe to a plan, this is the quickest way to get started.