WhatsApp (commercial)
Ideal for activations, subscription follow-ups, quick questions and high-priority support.
Direct contact
Get in touch through the right channel.
Whether you need to activate a plan, resolve an issue or request commercial guidance, here are the direct channels to move forward quickly and with context.
Quick overview
Available channels
Each channel is designed for a different type of need.
Use it when you need traceability, to send screenshots or to explain a case in more detail.
Website and dashboard
Many operational tasks can be resolved directly from your account without relying on support.
Contact information
We currently centralise initial support via WhatsApp and email. This enables us to quickly resolve commercial and operational support matters without unnecessary escalation.
- General email: [email protected]
- Commercial WhatsApp: +44 7000 000000
- Official website: https://elmenu.uk
- Support focused on restaurants and digital menus.
When to contact us
It is best to get in touch when your trial is about to expire, if you need to increase capacity, if you want to upgrade to Premium or if there is an issue you cannot resolve from the dashboard.
- Subscription activation or reactivation.
- Enquiries about migrating from physical menus or PDFs.
- Commercial adjustments and plan support.
- Production incidents affecting operations.
To speed up the response
If you are contacting us for support, include the restaurant name, a brief description of the problem and, if applicable, screenshots or the menu link. This reduces response times and avoids unnecessary back and forth.
- Restaurant name or public URL.
- Details of the error or request.
- Screenshot if relevant.
- Current plan or commercial status if applicable.
Response times and expectations
Response times may vary depending on the type of request, but WhatsApp is usually the fastest channel for commercial coordination and urgent cases.
- WhatsApp for quick coordination.
- Email for cases requiring more context.
- The dashboard remains available for day-to-day management.
FAQ
Frequently asked questions
Straightforward answers to resolve operational, commercial and legal queries without relying on the dashboard.
Can I sign up without a phone call?
Yes. Activation can be coordinated via message, as long as the commercial information is clear.
Do you handle public menu issues?
Yes. If the menu does not load, the QR code does not work or the customisation is not reflected, contact us with the exact link.
Can I request a custom setup?
Yes, especially if you are evaluating Premium or have specific operational requirements.
Start with the fastest channel
If your need is immediate, the most efficient approach is to message us directly on WhatsApp with your restaurant name and the reason for contact.